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Multifamily Minute Reader Reflections: Communicating With Your Residents
We asked our 40,000 Multifamily Minute subscribers how they typically communicate with their renters. Learn some best practices for communication.
Start Your Application and Unlock the Power of Choice$5.6M offered by a Bank$1.2M offered by a Bank$2M offered by an Agency$1.4M offered by a Credit UnionClick Here to Get Quotes!Last week, my question to our Multifamily Minute readers was short and sweet: How do you primarily communicate with your renters?
While the survey did force a single choice, many apartment building owners will likely use different means depending greatly on context. Older renters, for example, may prefer to speak via telephone. Younger residents generally prefer email or text.
That said, it also depends on you, as the landlord. Have a particularly troublesome situation? It may be best to use email or even (gasp) snail mail, as having a timestamped, paper trail can be a good way to protect yourself in the event of a legal dispute.
And, of course, that's without going into urgent situations. If you need to get ahold of a resident immediately, few things work as well as a quick phone call.
Of course, if you use a property management company, this is likely in their court. Still, it pays to know
Survey Results
Here's what our readers said about how they communicate.
Means of Communication | Percent of Respondents |
|---|---|
71% | |
Telephone | 4% |
Text Messages | 2% |
Letters | 0% |
Not applicable. My property manager handles this. | 23% |
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Our Previous Survey
The week before, we asked about working from home. Specifically, we inquired about the number of your residents who are working from apartments in your buildings.
More important than the survey results, however, is understanding why renters who work from home have some different needs than those who commute out. It can change everything and have a major impact when it comes time for your residents to renew their leases.